REI

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4.5

( 8 reviews )

Sporting Goods

Open 10:00 AM - 09:00 PM See Hours

970 W Eisenhower Pkwy, Ann Arbor, MI 48103, United States

+1 7348-271-938

REI is a well-known brand that specializes in outdoor gear and clothing. With a wide range of products for camping, hiking, biking, and more, REI offers a comprehensive selection for outdoor enthusiasts. Whether shopping in-store or online, customers can expect excellent customer service from knowledgeable and helpful staff. One standout feature of REI is their Co-Op membership, which provides access to exclusive deals and benefits. Along with their quality products, REI also boasts a great return policy, ensuring customer satisfaction. With a strong emphasis on outdoor experiences and a commitment to providing top-notch gear, REI continues to be a go-to brand for adventurers and outdoor enthusiasts alike.

Amenities and More

Kerbside pickup
Wheelchair-accessible entrance
Credit cards
Debit cards
NFC mobile payments
In-store shopping
In-store pick-up
Quick visit

Reviews

4.5/5

8 reviews

5 stars

4 stars

3 stars

2 stars

1 stars

Alan korte (ultradsa)

March 22, 2024

Very helpful people here. Good selection of outdoor gear. Nice deals. Well worth buying the membership to the REI Co-Op. Bike shop is busy!

Amaury baez

March 22, 2024

Bike shop service is incredible. Customer service is fantastic– the employee (I think his name is David) walks you through everything before you make a decision. Turnaround time is fast and everything is always very well done. Highly recommend, especially if you are a co-op member

Amber holzinger

March 22, 2024

Very cool store, lots of semi exotic camping, outdoors, etc gear. Way nicer than dunhams or other chain stores. Co op model is very nice. Definitely going back

David myers

March 22, 2024

REI has an excellent selection of outdoors equipment and clothes. I like shopping in person or going online first, then trying things out in the store. A great thing about REI has always been the staff. They are generally very knowledgeable and very helpful.

Michael martin

March 22, 2024

They have a great return policy! I bought a bathing suit online, it didn't fit right but I was too lazy to return it lol. Fast forward 4 months it finally sunk in how it was wasteful to keep something I'll never wear, and I was able to still return it for a full refund (unworn with tags).

Zach

March 22, 2024

This store is Amazing. How I waited so long to check it out is beyond me.. in the two visits I’ve had, both of the staff I interacted with were incredibly helpful and positive people. Bob in the shoe department helped me pick an excellent pair of hiking boots for Alaska, and made sure to mention I break them in before the trip. Great thinking. Emil was beyond helpful in providing a head to toe recommendation for the weather and climate I’d encounter on my trip and ways to layer for it. What a cool store! Will be back

Maria rivera

March 22, 2024

Love this store. Great selection of top notch quality outdoor gear. I always go in for one item, expecting to be in and out, but walk out an hour later with multiple new camping 'toys'. The staff is always super helpful, knowledgeable about the store products, and won't hesitate to tell you where to go to get a better deal, if it isn't found in their store.

Jason smith

March 22, 2024

Honestly who doesn’t love rei. Yesterday I utilized the bike shop for the first time and was blown away. Being newish to Michigan, I was very nervous to bring my triathlon bike in for service, after years of utilizing a specific endurance bike shop in Colorado that specialized in triathlon. Because triathlon bikes are not the type of bike REI sells, I just assumed it might be an issue. The associate David was incredibly kind and patient as I tried to explain what hiccups I was experiencing with my bike. He walked through a few things with me so he could best understand my concerns, instead of just checking the bike in and saying he’d call when ready. He also offered varying services that he thought would be better than what I asked for given my bike is new, but did so in a way that was informative and not just pushing a higher service bill. I shop rei for all my rock and ice climbing needs, and I’m stoked to be able to use them for my other sports as well.